We knew who our three users were and researched what their daily work routine was like and what needs they had. We aimed to enhance one user experience without affecting the the other user's experience. The app consists of three main users, Owner, Employee and PRO:
In the previous application, applying for a service was confusing. The app structure was complex for users, Accessing the service was no easy task. You apply from the home page, company list or employee list. While these are relevant cases it was hard for the user to understand how it worked.
The aim was to have an overview of the available services for which he/she can apply and to reduce the steps to avail a service to a minimum. To achieve this we proceeded as follows:
Services are the building blocks of the app. It allows the user to apply for different requests with the goal of increasing efficiency, flexibility, and productivity in the business, conforming to international standards and conventions in the field of work and labour organization. There are different services for each user type.
